World Host
Overview:
Future skills challenges for the retail sector - Recent research commissioned by Skillsmart Retail shows that the major future skills challenges are in improving customer service. Only through excellence in this aspect of the industry can businesses maintain point of difference and the improved product knowledge to meet increasing customer expectations. Over the past few years, the level of skills amongst retail managers has been consistently identified as an area of concern.
The WorldHost™ programmes
To help retailers address the skills challenges and gain competitive advantage Skillsmart Retail and the National Skills Academy for Retail have joined in partnership with People 1st to acquire the exclusive rights in the UK to deliver three retail specific WorldHost™ programmes:
The Principles of Customer Service
Frontline Management Solutions
Why choose WorldHost™?
WorldHost™ training was developed in Canada and originally created for Expo 86 in Vancouver. Canada used the programme for the 2010 Winter Olympic Games and is now ranked consistently among the top countries in the world for the strength of its visitor "welcome."
To date nearly one million people have been successfully trained using WorldHost™ in over 20 countries. The programmes are modern and energetic, offering a comprehensive training toolkit and topical DVD and CD scenarios. They can be used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
Participants on these certificated programmes will gain valuable skills and techniques and be eligible to wear the WorldHost™ pin badge which recognises and demonstrates customer service excellence.
For further information 
